The Walled Garden is committed to protecting your privacy. We appreciate that you do not want the personal information you provide to us to be distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have. Crucially, we will never collect information about you without your explicit consent. The information we hold will be accurate and up-to-date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and The General Data Protection Regulation). By using the Site, you consent to the collection and use of information in accordance with this Privacy Policy.
We may collect and process the following information about you:
- Information (such as your name, email address, postal address and telephone number) that you provide by completing forms on the site.
- You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.
- We will use the information you provide to:
- Process your orders and provide you with the services and information offered through the site and which you request
- Administer your account with us
- Verify and carry out financial transactions in relation to payments you make online;
- Audit the downloading of data from the site
- Improve the layout and/or content of the pages of the site and customise them for users
- Identify visitors to the site
- Carry out research on our users’ demographics and tracking of sales data
- Send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes.
Payment processing
Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the internet. Payments made on the site are made through our payment gateway provider via BookWhen and are not taken directly on this website.
Security
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the site whilst it is in transit over the internet and any such submission is at your own risk. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
Storage of your information
Information that you submit via the site is sent to and stored on secure servers hosted by Digital Ocean. We do not store customer credit card details on our servers.
When you visit the site, we may automatically collect additional information about you, such as the type of internet browser you use, any website from which you have come to the site and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the site and to collect broad demographic information for aggregate use.
Your rights
You have a legal right under the Data Protection Act 1998 and The General Data Protection Regulation 2018 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.
Cookies
Cookies are small pieces of information that are stored on your computer when you visit some websites. They do not harm your computer instead they are used to analyse the way you use the internet, and can personalise websites to suit your preferences. The cookies we use are Google Analytics so that we can track our traffic sources and website activity in order to make improvements and WordPress related Cookies to make sure that you can properly interact with our website. If you click on a link in an email from us or around our site, we may set a cookie on your browser. If you visit our Website as a result of clicking on a link, we are thus able to understand how you interact with the pages of our Website through the combination of the cookie and pixels set (on the pages of our Website). This enables us to understand what interested you in our emails and what did not, and what interests you about our Website and what does not. We can then try to send you more interesting information in the future. If you do not wish this to happen, you can change the cookie settings in your browser. Please note that this information is for our use only we do not disclose or share this information with any third parties.
Email Policy
If you provide us with your email address via links on our Website or at the point of booking a workshop via BookWhen, we will only add this to our marketing database to send you future news and offers about The Walled Garden, Helen’s Bay, if you have given us your explicit permission by opting in. If you indicate at any point that you would prefer not to receive email marketing from us (by checking/unchecking the relevant box) we will not use your email address in this way and will only use it to communicate information regarding your order(s).. You can update your preferences using the unsubscribe link at the bottom of each email.
If at any point you do update your preferences regarding communications from us, we will update your account promptly. Get in touch with us via the Contact Us details on this website.
The Walled Garden, Helen’s Bay does not send emails to people with whom it has had no previous contact. The following conditions can result in The Walled Garden, Helen’s Bay sending you email:
- You opted in to receive further information from The Walled Garden, Helen’s Bay.
- You subscribed to The Walled Garden, Helen’s Bay newsletter mailing list (either in person at The Walled Garden, Helen’s Bay or via the Website)
- You attended a workshop at The Walled Garden, Helen’s Bay, booking directly or through BookWhen and opted in to receive further information from The Walled Garden, Helen’s Bay.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
